Support for guests before, during, and after their stay
Messages, unexpected events, minor glitches: a team that’s always available will respond on your behalf, seven days a week.
This service is part of our concierge service. We provide it to property owners who entrust us with the management of their property.
- no obligation
- Response within 24 business hours
- on-site team
A message that goes unanswered always takes a toll on reviews
A temperamental water heater at 10 p.m., a code that won't work, a question about the parking lot: these situations are commonplace. What makes all the difference is the response time.
A single property owner cannot maintain this level of availability year-round, especially when managing the property remotely or during peak season.
What Our Support Includes
Your guests will have a single point of contact, from their first message until they check out.
Replying to Messages
Before booking, during the stay, and after checkout, in the traveler’s language.
Hotline available 7 days a week
A dedicated emergency number, with staff on call in the evenings and on weekends.
Minor problems resolved
Wi-Fi, heating, appliances: We'll fix them on-site or arrange for a technician to come out.
Tips and Recommended Places
Restaurants, transportation, activities. A warm welcome that shines through in the reviews.
Conflict Management
Noise, delays, dissatisfaction: We address these issues and then document them for the platform.
Tracking Reviews
We ask for feedback after the trip and respond to everyone, including those who offer criticism.
How We Handle the Unexpected
You are kept informed without being bothered by every little detail.
Setup
We create the housing guide, sample responses, and a list of trusted contractors. (at the start)
Monitoring During the Stay
Every message receives a response, and urgent requests are routed to the dedicated line. (continuously)
Presentation
We resolve the issue on-site whenever possible; otherwise, we call in the appropriate service provider. (depending on the urgency)
Minutes
You will receive a summary of incidents, expenses incurred, and notifications received. (monthly)
What's Included and What's Optional
The scope of the assistance is specified in your proposal following the property inspection.
Travelers approve of our hospitality
Many people place their trust in us, whether for rental management or short-term rentals for their trips, vacations, and time off, in Geneva and the surrounding area
Support Tailored to Your Market
Geneva
International residents and business travelers. Communication also takes place in English.
France, near Geneva
Families and short stays. Inquiries often focus on amenities and activities.
Marrakech
Travelers from far away, late arrivals, and jet lag. The day before is extended.
The support team takes over from the check-in, is based on the starter kit and calls on the’property maintenance in the event of a breakdown. Together, these elements make up our short-term rental concierge service. Support doesn't happen on its own. She is part of our property management team: photos, listings, pricing, reservations, guest check-in, and housekeeping. Responding quickly to a guest means knowing the property as well as you do.
Frequently Asked Questions About Assistance for Residents
Short answers to the questions homeowners ask us.
Who assists travelers?
Our team will use the brochure prepared for your property. We’ll bring any unusual questions to your attention and consult with you if the answer involves your property.
What happens if there's a breakdown on the weekend?
The emergency hotline takes over. We'll fix the problem if possible; otherwise, we'll call in a repair technician and let you know the cost before proceeding.
Do you respond to reviews as well?
Yes, to everyone, including critics. A measured response to an average review is more reassuring than no response at all.
Will I be bothered every time there's a problem?
No. We handle day-to-day matters and notify you of any incidents that involve costs or have an impact on your housing.
Can we order just the assistance?
No. We provide this service for property owners who entrust us with managing their properties. Responding to a guest requires familiarity with the property, its cleaning routine, and its access points.
Your tenants deserve to have someone on the other end of the line.
We'll respond within 24 business hours, with no obligation.