Reservation Processing and Guest Selection
Requests processed in just a few minutes, verified profiles, and calendars synced across all your platforms.
This service is part of our concierge service. We provide it to property owners who entrust us with the management of their property.
- no obligation
- Response within 24 business hours
- on-site team
A request that isn't answered quickly is a lost reservation
The platforms track your response time and acceptance rate. If a message goes unanswered for a few hours, your listing drops in the search results, and the traveler books elsewhere.
However, simply accepting the offer quickly isn't enough. That's when you decide who will be staying at your place—and, therefore, what condition you'll find the apartment in.
What Is Included in the Processing of Your Reservations
Every request goes through the same processing, regardless of the platform it comes from.
Quick Response
Every request is answered within the same day—often within an hour—seven days a week.
Profile Verification
Account age, reviews received, reason for and duration of stay, and number of guests listed.
Residency Rules Enforced
Minimum stay, no parties, pets, late check-ins: your conditions are being followed.
Synchronized Calendars
Airbnb, Booking.com, and direct bookings all share the same calendar, with no double bookings.
Tracking Cancellations
Cancellation, postponement, or extension: We reschedule the dates and notify the teams on site.
Preparing for the Trip
Each reservation triggers housekeeping, linens, and arrival instructions.
How We Process a Request
You set the rules; we enforce them.
Setting Your Rules
Minimum duration, accepted profiles, cancellation policies, and periods reserved for your use. (upon activation)
Processing Requests
We respond, review the profile, and either approve or reject it, explaining why. (as we go)
Planning Your Trip
Cleaning scheduled, instructions sent, access arranged. (upon confirmation)
Follow-up and Assessment
Occupancy rates, average length of stay, and declined requests, summarized each month. (each month)
What's Included and What's Optional
The selection criteria and compensation structure are outlined in your proposal.
They entrust us with their reservations
Many people place their trust in us, whether for rental management or short-term rentals for their trips, vacations, and time off, in Geneva and the surrounding area
A selection tailored to your market
Geneva
Many business trips and long-term stays. The selection process prioritizes verified profiles and companies.
France, near Geneva
Requests for weekends and vacations—often family-related—with seasonal peaks to manage.
Marrakech
International clientele and last-minute reservations. Time zones require extended monitoring.
Reservation processing is based on the ad management and the’price optimization, then triggers the check-in. Together, these form our short-term rental concierge service.
Frequently Asked Questions About Reservations
Short answers to the questions homeowners ask us.
Who accepts or declines a reservation?
We follow the guidelines we've established with you. If we have any questions or receive an unusual request, we'll consult with you before responding.
How do you avoid parties and disturbances?
Through the screening of profiles, the minimum length of stay, and the rules reviewed before arrival. No system is foolproof, but these three filters weed out most cases.
What happens in the event of a cancellation?
We immediately reopen the dates, adjust the rates if necessary, and notify the on-site teams.
Can I reserve dates for my personal use?
Yes, at any time. Just let us know, or block them yourself in the shared calendar.
Can we order just the reservation processing service?
No. We provide this service for property owners who entrust us with the management of their property. Accepting a reservation entails providing housekeeping, guest services, and assistance thereafter.
Your schedule deserves close attention.
We'll respond within 24 business hours, with no obligation.