Privacy policy
Last update date : 27/10/2026
Data Controller
The websites lsagency.me, go.lsagency.me, estimate.lsagency.me, and book.lsagency.me are published by ALL IN LUXURY SERVICE (LS Agency), Avenue Mohammed V, Guéliz, Marrakech (Morocco), and Chemin de l’Épinglier 4, 1217 Meyrin (Switzerland). For any questions regarding your personal data: contact@lsagency.me.
Collection of personal information
We collect information when you fill out one of our forms (estimate, property management, contact, reservation) or when you write to us. This includes your contact information (name, email address, phone number), details about your property or your stay, how you found our website (for example, through a search or one of our listings), and your cookie preferences.
Use of Information
Your information is used to respond to your request, prepare your estimate or reservation, follow up on our relationship, and measure the effectiveness of our communications. It is never sold.
With whom is your information shared?
We share your information only with service providers who help us operate our websites and respond to you, each for their specific purpose: hosting our websites and data, sending emails, providing address suggestions (see below), and, only if you consent, our audience measurement and advertising partners (Google and Meta). These service providers are required to protect your information and may not use it for their own purposes.
Audience Measurement and Advertising
With your consent, we use tools from Google (Google Analytics, Google Ads) and Meta (Facebook, Instagram), as well as our own analytics tool, to:
• track traffic to our pages;
• to determine whether our ads led to an inquiry or a contact;
• show you our ads again after your visit, on other websites, on YouTube, in search results, or on social media (retargeting ads).
If you submit a request after accepting advertising cookies, your email address and phone number may be transmitted to Google in an encrypted and irreversible format, and we may provide Google with information regarding the status of your request (for example, a signed authorization). This allows us to determine which ads are useful, without Google being able to read your contact information.
Without your consent, none of this information is shared for advertising purposes. Google and Meta may process certain data outside the European Union and Switzerland, including in the United States, under the Data Privacy Framework or the European Commission’s Standard Contractual Clauses.
Third-party tools used by our estimate forms
When you use our forms and estimate modules (on lsagency.me, estimate.lsagency.me, and go.lsagency.me), address suggestions are provided by our own server (estimate.lsagency.me). To generate these suggestions, our server sends the text you type to the Mapbox service (Mapbox Inc., United States), without your IP address; if this service is unavailable, it queries Photon, a service provided by komoot GmbH (Germany) based on OpenStreetMap data, in the same manner. This information is used solely to display the suggestions (Mapbox Privacy Policy, komoot Privacy Policy). The fonts used in these modules are served by our own servers. Your property address is used to pre-fill the estimate form: it is never shared with our audience measurement or advertising tools, and it is only stored if you submit your request.
Protecting information
We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
Data Retention
We retain the information from your inquiries for 3 years after our last communication, after which we delete it. If you become a customer, this information is retained for the duration of the contract and then for the periods required by law.
Your Rights
You may access your information at any time, have it corrected or deleted, object to its use (particularly for advertising purposes), request that its processing be restricted or request a copy, and withdraw your consent. Simply write to us at contact@lsagency.me; we will respond within one month. You may also contact the data protection authority in your country: the CNIL in France, the Federal Data Protection and Transparency Commissioner in Switzerland, or the CNDP in Morocco.
