Check-in, check-out, and key handover for your rental
Accompanied arrival or secure self-check-in, instructions sent before your stay, and a check of the accommodation upon departure.
This service is part of our concierge service. We provide it to property owners who entrust us with the management of their property.
- no obligation
- Response within 24 business hours
- on-site team
A traveler is very forgiving—except when the arrival goes wrong
A code that doesn't work, a missing key box, a host who can't be reached at 11 p.m.: these situations turn a good stay into a bad memory, and they're reflected word for word in the reviews.
Conversely, a smooth move-in creates a relaxed atmosphere in the home from the very first minute. It is also this moment that determines how well the resident will take care of the home.
What Our Arrival Services Include
Each property has its own access procedure. We work with you to choose it, and then we follow it for every stay.
In-Person Check-In
A team member greets the guest, hands over the keys, shows them around the accommodation, and answers any questions.
Secure Self-Service Access
Secure key box or smart lock, with a code that changes after each stay.
Instructions sent before
Directions, parking information, floor number, access code, and photos of the entrance, sent the day before arrival.
Pre-delivery Inspection
Identity confirmed, housing rules reviewed, number of occupants verified.
Check-in
Photographic documentation of the property's condition, inventory of equipment, and immediate reporting of any damage.
Late Arrivals and Unforeseen Circumstances
Delayed flight, missed train, keys left inside: one phone line is available 7 days a week.
What Happens During a Check-In
You don't have any keys to hand over or messages to send.
Preparing Access Points
We select the entry mode, install the device if necessary, and create the housing instructions. (during setup)
Arrival Message
The traveler receives the itinerary, the access code, and photos of the entrance, along with a reminder the day before. (before the trip)
Arrival
In-person check-in or self-check-in. We’ll make sure the access worked properly. (on the day of the event)
Start and Checkpoint
The property is photographed, the amenities are checked, and the access code is changed. (after the stay)
What's Included and What's Optional
The amount of the payment is specified in your quote, following the property inspection.
Travelers approve of our hospitality
Many people place their trust in us, whether for rental management or short-term rentals for their trips, vacations, and time off, in Geneva and the surrounding area
A solution tailored to your city
Geneva
Buildings with keypads and strict condominium rules. Arrivals are discreet and do not disturb the neighbors.
France, near Geneva
Guests often arrive late after traveling or working. Self-check-in is preferred, with assistance available by phone.
Marrakech
Riads can be hard to find in the medina. We guide travelers from the nearest drop-off point.
Check-in follows the premium cleaning, is based on the starter kit and precedes the’assistance to occupants. Together, these form our short-term rental concierge service.
Frequently Asked Questions About Check-In and Key Pickup
Short answers to the questions homeowners ask us.
How does the key handover work?
There are two options: in-person check-in, or self-check-in via a secure key box or smart lock. In both cases, the guest receives instructions the day before arrival, and the code changes after each stay.
Should I install a key box?
Not always. It depends on the building, the condominium rules, and the residents' profiles. We'll let you know what's right for your home, and we'll install the system if you'd like.
What happens if a traveler arrives in the middle of the night?
Self-check-in allows you to arrive at any time, and a hotline is available in case of any issues. In-person check-in after midnight is available as an option.
Who inspects the condition of the rental unit when the tenant moves out?
Our team during cleaning. Every instance of damage is photographed and reported the same day, which allows us to file a claim with the platform.
Can I order just the check-in service?
No. We provide this service for property owners who entrust us with managing their properties. A successful check-in depends on the cleaning, the instructions, and the team’s availability.
Your travelers deserve a smooth arrival.
We'll respond within 24 business hours, with no obligation.