The Airbnb Welcome Kit for Your Short-Term Rental
What travelers expect to find, what makes a difference in reviews, and what depends on your accommodation. We then put together the kit for you as part of our property management services.
- no obligation
- Response within 24 business hours
- on-site team
You can tell how a visit will go within the first ten minutes
A bathroom without soap, a missing roll of toilet paper, a coffee machine without pods: it doesn’t take much to trigger a message on the evening of arrival. These details then show up in the reviews, often described as a lack of professionalism.
Conversely, a well-equipped rental instills confidence. Guests feel welcome, rate their stay more highly, and are more likely to recommend it. For short-term rentals, ratings drive visibility, and visibility drives occupancy rates.
What a welcome kit should include
There is no one-size-fits-all package. There is a basic set of amenities that every traveler expects to find, and then there are choices that depend on the lodging and its clientele.
Bathroom Essentials
A supply of soap, shower gel, shampoo, and toilet paper. This is the first place where a shortage is noticed—and mentioned in reviews.
Enough to get through the first morning
Coffee, tea, sugar, and a few kitchen staples. Travelers who arrive late should be able to have lunch without having to look for a grocery store.
Spotless linens
A sufficient number of sheets and towels, ironed, with a supply on hand. Linens are the aspect that receives the most scrutiny after cleanliness.
Routine Maintenance
Bags, paper towels, household products: the things that allow the tenant to live a normal life without having to write to you.
A focus that defines the place
A product chosen locally, with ties to the city and the world of housing. This is often the point mentioned in reviews.
A clear booklet
Wi-Fi, house rules, useful contacts, and recommended spots. A clearly described listing results in fewer messages and higher ratings.
How We Create Yours
Two neighboring units don’t require the same package. The city, the level of luxury, the length of stay, and the profile of the occupants make all the difference.
We read well
Market positioning, style, size, neighborhood, and the type of prospective tenants. A studio apartment for executives and a family villa require different approaches. (after the tour)
We choose the product line
Products, scents, materials, and presentation are tailored to the home environment, without any unnecessary excess. (before going live)
We're making the kit a fixture in the city
A local touch is incorporated based on the destination, so that the stay feels authentic and not like a run-of-the-mill hotel. (at the start)
We adjust it
The guests' feedback and the season influence the lineup, without you having to give it a second thought. (as stays progress)
What is expected everywhere, and what depends on your property
The layout selected for your home is included in your proposal following the property tour.
A kit that tells the story of the city where your home is located
Geneva
A simple and understated line, designed for extended stays by executives and international staff. Swiss products are given priority.
France, near Geneva
Shorter stays, often with families and during peak seasons. The kit includes everything needed for children and late arrivals.
Marrakech
Moroccan products selected locally, black soap, tea, and amlou, and a supply of water for guests arriving at night.
The welcome kit is part of our short-term rental concierge service. It is prepared during the premium cleaning, and then verified at the time of the check-in. During the stay, the’assistance to occupants takes over. The starter kit cannot be ordered on its own. It’s part of our short-term rental concierge service: photos and listings, pricing, welcoming guests, housekeeping, and tracking revenue. We manage the entire property, and that’s what allows us to maintain the same high standard for every stay.
The welcome kit is part of our concierge service. It is prepared during the cleaning process and then checked when the guests arrive.
Travelers approve of our hospitality
Many people place their trust in us, whether for rental management or short-term rentals for their trips, vacations, and time off, in Geneva and the surrounding area
Frequently Asked Questions About the Welcome Kit
What should a welcome kit include?
A non-negotiable baseline: toiletries, a light breakfast, plenty of clean linens, cleaning supplies, and a booklet with Wi-Fi instructions. The rest comes down to thoughtfulness and depends on the specific accommodation.
Do you put the same thing in every unit?
No. We base our decisions on the property’s luxury level, its style, its location, and the profile of the expected guests. A Geneva pied-à -terre rented to executives and a riad rented to families do not receive the same range of amenities.
Do we need brand-name products?
Not necessarily. Consistency matters more than the brand: a decent product available every time is better than a high-end product only half the time.
How often should a kit be replaced?
Before each guest arrives. An opened bottle or a missing spare roll of toilet paper is enough to give the impression that the place is poorly maintained.
Can I order just the starter kit?
No. We put it together for the owners who entrust us with managing their property. That’s what allows us to refresh it, check it, and adjust it for each stay.
Your home deserves a warm welcome.
We'll respond within 24 business hours, with no obligation.